The BEA customer service team is here for you. For quick answers, check out our FAQ section below.
Frequently Asked Questions
Currently, we offer shipping to Canada and the USA. Stay tuned, as we have plans to expand our shipping options worldwide in the near future.
We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
Exchange Policy:
At BEA Bikinis, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free exchange policy. Here's how it works:
14-Day Return Window: You have 14 days from the date of delivery to initiate an exchange.
Eligibility: To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and hygiene liners intact
Initiating a Return: To start an exchange, please contact our customer service team at info@beabikinis.com with your order number and reason for return.
Restocking Fee: Please note that we do NOT charge a restocking fee.
Exchange Shipping: While we cover the return shipping costs for defective or incorrect items, return shipping for other reasons will be the responsibility of the customer.
Final Sale Items: Please note that final sale items are not eligible for return.
We aim to make the return process as easy as possible for you. If you have any questions or concerns about our return policy, feel free to reach out to our customer service team. Your satisfaction is important to us, and we're here to assist you every step of the way.
If you wish to cancel your order, we understand the urgency and will do our best to accommodate your request. However, please note that our processing time is rapid, which means the window for cancellations is relatively small. We recommend contacting our customer service team as soon as possible to initiate the cancellation process. Our dedicated team will assist you further.
You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.
2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.
BEA Bikinis are thoughtfully crafted using eco-friendly materials that prioritize sustainability and your comfort. We primarily use recycled polyester and spandex blends for our swimwear. These materials have several positive impacts:
- Environmental Impact: By utilizing recycled nylon, we help divert plastic waste from landfills and oceans. This reduces the need for new raw materials, conserving resources and energy.
- Reduced Carbon Footprint: The production of recycled materials typically requires less energy and emits fewer greenhouse gases compared to virgin materials.
- Water Conservation: The manufacturing process for recycled materials often consumes less water compared to traditional production methods.
- Quality and Durability: Our swimwear is designed to maintain its quality and shape over time, ensuring longer-lasting pieces that contribute to a reduction in overall garment waste.
- Conscious Consumer Choice: By choosing BEA Bikinis, you support a brand committed to sustainable practices, contributing to the larger movement towards a more eco-conscious fashion industry.
We are dedicated to creating swimwear that not only looks and feels great but also aligns with your values of environmental responsibility. Thank you for being a part of our journey towards a greener future.
Contact us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.